Refund & Return Policy
Customer Happiness Is Our Top Priority
“ONLINE-SPARES.COM” wants to make sure that using our website to shop is hassle-free for our consumers. We have a straightforward returns and exchanges policy as a result.
You Have 15 Days To Return Or Exchange Your Spare-Part
You have 24 hours from the time you receive your Spare-Part to send it back. Request a return Return for a replacement We have a 15-day window within which the procedure must be finished before we can consider additional requests. You can send the Spare-Part back to our warehouses for a return and exchange.
A service fee of 0% of the order cost will be applied as per the return policy. Once we have the Spare-Part in our warehouse, the remaining amount will be returned to your original mode of payment.
Order Cancellation
“ONLINE-SPARES.COM” Within 24 hours of placing your order, you may cancel it. We won’t charge you anything if you cancel your order during this time. Your order might be processed after this point and you’ll be charged a 25% service fee.
Defective Product
You can get a replacement if you get a product from us that is broken. Simply email info@online-spares.com with a photo of the fault, a description of the defect, and your order number. Our customer service person will get in touch with you and provide more assistance..
For Cases Where A Return Or Exchange Is Not Possible
“ONLINE-SPARES.COM” strives to offer the best customer service possible. We provide you with a straightforward exchange and refund policy as a result.
No exchanges or refunds will be given if we discover a flaw that was not caused by us.
We won’t handle your complaint if we receive the item and find that it doesn’t adhere to our regulations.
A fee for mailing costs will be applied if you want to return something without a good cause. will be billed.
made to order Since Spare-Part are manufactured to order, they cannot be returned.